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Returns and Refunds Policy – Addmath Propriety Limited

1.  GENERAL

1.1.  Addmath Proprietary Limited aims to provide the highest level of Client Experience and Satisfaction.

1.2.  We recommend contacting us for assistance if you experience any issues receiving or downloading our products and/or have concerns related to the services rendered. If you have any questions about our Returns and Refunds Policy, please contact us:

1.2.1.  By phone number: +267-3913848

1.2.2.  By email: info@addmath.net

1.2.3.  By visiting this page on our website: https://www.addmath.net/contact.html

2.  CHANGES TO ORDERS

2.1.  Any major changes made by the Client to an order after the contract has been concluded and/or services rendered shall entitle Addmath Proprietary Limited to either modify the quoted price and/or term of delivery or refuse to execute the order.

2.2.  In the latter case, the Client shall pay for the work already performed.

3.  ORDER CANCELLATIONS / TERMINATION

3.1.  Cancellation or termination of an order by the Client shall entitle Addmath Proprietary Limited to claim payment of any work already performed for that order as well as compensation for any hours spent on research for the remainder of the order.

3.2.  Addmath Proprietary Limited shall make the work performed available to the Client at the latter’s request, but shall accept no responsibility for its quality.

3.3.  If Addmath Proprietary Limited has reserved time for the execution of the order, it may charge the Client 50% of the fee for the non-executed part of the work.

4.  PRICING AND PAYMENTS

4.1.  Quoted prices shall apply only to services conforming to agreed and signed specifications and/or requirements.

4.2.  Addmath Proprietary Limited will be entitled to raise the agreed price if it is forced to perform more work or incur more costs than might reasonably have been foreseen on conclusion of the contract as a result of having to work with the below mentioned. This list of examples is not exhaustive.

4.2.1.  Misinformation;

4.2.2.  Change to agreed scope of work; and

4.2.3.  Ineligible / incorrect documentation.

4.3.  Payment for services supplied under the contract are due prior to commencement of work or, in staged payments agreed to in writing as part of the contract.

4.4.  Payment shall be net and in full – without any discount, set-off or suspension – in the currency invoiced. If payment is not made by the due date, the Client shall be in default – immediately and without notice of default being required – as well as owing the statutory interest on the invoice amount from the due date until full settlement.

5.  COMPLAINTS AND DISPUTES

5.1.  If the Client has any complaints about the service supplied by Addmath Proprietary Limited, the Client will submit them in writing as soon as possible, yet never later than 7 days after receiving the rendered service.

5.2.  Lodging a complaint shall not release the Client from its obligation to pay.

5.3.  If no complaints are made within the term fixed, the service shall be deemed to have been fully accepted, and Addmath Proprietary Limited will only act on complaints if it sees fit to do so.

5.4.  Addmath Proprietary Limited changing any part of the work at the Client’s request shall in no way constitute an acknowledgement on the part of Addmath Proprietary Limited of having supplied an inferior service.

5.5.  In the case of a valid complaint, Addmath Proprietary Limited shall be granted a reasonable period of time to improve or substitute the service. If Addmath Proprietary Limited cannot reasonably be expected to perform the required improvements or substitution, it may grant the Client a discount, partial refund, or full refund.

5.6.  The Client’s right to complain shall lapse if the Client has itself modified the delivered product or engaged a third-party to modify the delivered product or parts of the service concerned in the complaint, regardless of whether it has subsequently supplied the service to a third party or not.